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FAQ

  • How Should I Care For My Jewelry?

Polymer clay is a durable, slightly flexible, and lightweight material when cured. Although durable, it can get scratched or broken by hitting hard surfaces/materials and rough handling. Be sure to store your earrings carefully where they won't be prone to being knocked around or in rough contact with other metal jewelry. I recommend saving the box they come in for safe storage!

 

Polymer clay is a plastic-like material once cured and will not shatter if dropped. It bends before breaking, but please take care and remember that each earring is handmade, wearable art, and can break with enough force.

 

Makeup and other debris can be removed from clay components by gently going over blemished areas with a cotton swap or soft cloth dipped in rubbing alcohol or water.

 

Raw brass components may tarnish and darken over time if exposed to water and oils from the skin, but can be easily cleaned with a soft jewelry cloth and/or tarnish remover.

To extend the life of your jewelry, it is highly recommended that your Heekau jewelry be removed and stored safely prior to sleeping, bathing, swimming, and exercising.

  • Are You Offering Any Sales or Discount?

We love to run sales and provide giveaways! To stay in the loop on the latest specials and promotions, follow us on instagram @heekau.

We currently offer Free Shipping on orders over $20.00 USD, this one does not expire but cannot be combined with any offers or discount.

  • Do You Accept Wholesale?

Yes and we would love to work with you! Please email us at [email protected] for your inquiry.

So far, we haven't done any wholesale order but we would love to have our first one. If you're willing to work with us then do not hesitate to email us. We don't bite!
  • Can I Order Custom Jewelry?

As of the moment, we do not accept any custom order request. But if you just want to alter some components from our current designs, then you can message us by using the "contact" tab prior to placing your order and we will respond as soon as we can. (e.g. ask for specific backing like changing from and to butterfly, disc or rubber backings or changing from and to fish hook, ball post, lever back, french hook or sheperd hook)

  • I Don't See My Question Here.

No worries! Shoot us a message via the "contact" tab and we will do our best to answer any of your questions within 24 hours, within the business week.